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By making a reservation, signing a rental agreement, accepting vehicle delivery, or otherwise taking possession of a vehicle, you ("Renter") acknowledge that you have read, understood, and agreed to these Terms & Conditions and all terms contained within the Rental Agreement.
A reservation does not guarantee a specific vehicle make, model, color, or trim level. Vehicle availability is subject to operational circumstances, maintenance requirements, and unforeseen events. Alaskan Car Rental (the Company) reserves the right to substitute a comparable or upgraded vehicle, when necessary, at no additional charge to the renter. A reservation becomes a rental only after:
We reserve your rental vehicle exclusively for your travel dates in Alaska. To guarantee vehicle availability and maintain our commitment to all customers, a non-refundable deposit of 20% of the total reservation cost is required when the reservation is made. 20% deposit is not refundable in case of cancellation.
However, the deposit will not be forfeited if you change your reservation in advance, 7 days or more prior to scheduled pickup date. Reservation changes made within seven (7) days of the scheduled pickup date may not reduce the total cost of the original reservation. If you cancel 7 days or more prior to the scheduled pickup date, the deposit will be converted into a future travel credit with the Company under the same renter’s name. Remaining balance on the reservation will be charged during vehicle pickup or within 7 days of rental start date.
Reservations will be considered no-show if the vehicle is not picked up within four (4) hours of the scheduled pickup time and the Company has not been notified of the delay. In such cases, the reserved vehicle will be released. No-show reservations and cancellations made less than seven (7) days before the scheduled pickup date will be subject to non-refundable charges of up to the full amount of the original reservation.
Reservation modifications are subject to vehicle availability and current pricing. The Company reserves the right to:
To rent a vehicle, the Renter must:
Additional drivers must be approved and authorized by the Company prior to operating the rental vehicle. The Renter remains fully responsible for the vehicle and all obligations under the Rental Agreement, regardless of who is driving.
The Renter authorizes the Company to:
Failure to maintain a valid payment method on file may result in cancellation of the reservation or termination of the rental.
The Renter agrees to inspect the vehicle before departure and document any pre-existing damage via digital photos or videos. Acceptance of the vehicle constitutes acknowledgment that the vehicle was received in satisfactory condition except as documented.
The vehicle may only be used for lawful personal transportation purposes. The Renter agrees to:
Only select vehicle classes are allowed for limited travel on certain unpaved roads and are subject to a mandatory surcharge, which is listed within the options of the applicable vehicle class. Renters must disclose any planned travel on unpaved or gravel roads before taking possession of the vehicle. Approved unpaved/gravel road use is subject to the gravel/unpaved road surcharge and taxes.
The following uses are strictly prohibited:
Any prohibited use will immediately void optional protection products and will result in the Renter being held responsible for the full extent of penalties, surcharges, damages and losses. Unauthorized or undisclosed gravel road travel will result in the surcharge being assessed and charged upon return of the vehicle, along with any applicable fees or taxes. Due to the unique road conditions in Alaska, the Company reserves the right to use any reasonable means of verification to determine whether a vehicle was operated on gravel, unpaved, restricted, or prohibited roads. Evidence may include vehicle condition, rock chips, windshield damage, undercarriage damage, excessive dust or mud accumulation, GPS or telematics data, photographs, inspection reports, and other relevant information collected during or after the rental period.
Vehicles may only be operated within areas authorized by the Company. The Company reserves the right to restrict travel on:
The Renter is responsible for obtaining authorization before traveling outside permitted areas.
The vehicle must be returned with the same fuel level as provided at pickup unless renter has purchased prepaid fuel option. If the vehicle is returned with less fuel than at pickup, the Company may charge the cost of the missing fuel and a refueling service fee.
The vehicle must be returned on the agreed date and time, and to the designated return location. Late returns may result in additional daily rental charges, administrative and late fees of up to $199, and repossession efforts if the vehicle is not returned as agreed. The Company may report a vehicle as unlawfully retained if reasonable efforts to contact the Renter are unsuccessful. To avoid late return fees, you must contact our office and obtain approval for a rental extension before your scheduled return time. Approved extensions may be subject to additional rental charges based on the extension period, return location, and current rates. All extension requests are subject to vehicle availability and current pricing. Early returns are permitted without penalty; however, no refunds, credits, or adjustments will be made for unused rental days, products, services, or any portion of the reserved rental period.
The Renter must immediately notify the Company of:
The Renter must:
Failure to promptly report an incident may result in additional liability.
Unless limited by applicable law or a purchased protection product, the Renter is responsible for:
Any protection product or waiver purchased through the Company may be void if the vehicle is used in violation of these Terms & Conditions.
The Renter is solely responsible for:
The Company reserves the right to charge the payment method on file for such amounts when received.
The vehicle must be returned in substantially the same condition as received. Additional charges will apply for:
The Company is not responsible for loss, theft, or damage to personal property left in the vehicle before, during, or after the rental period.
A refundable card authorization hold may be required at vehicle pickup. Refund processing times depend on the card issuer and financial institution of the renter. The Company may retain all or a portion of the hold for:
The Company reserves the right to refuse service, decline a rental, or terminate a rental agreement when permitted by law, including but not limited to situations involving:
The Renter agrees to defend, indemnify, and hold harmless the Company, its owners, employees, agents, and affiliates from claims, damages, liabilities, costs, and expenses arising from the Renter's use or possession of the vehicle, except to the extent caused by the Company's gross negligence or willful misconduct.
To the maximum extent permitted by law, the Company's liability shall be limited to direct damages actually incurred and shall exclude indirect, incidental, consequential, punitive, or special damages, including but not limited to lost profits, lost business opportunities, vacation interruptions, or transportation delays.
Personal information collected during the reservation and rental process may be used for:
These Terms & Conditions and the Rental Agreement shall be governed by the laws of the State of Alaska. Any dispute arising from or relating to the rental shall be brought exclusively in the state or federal courts located in Alaska, unless otherwise required by applicable law.
These Terms & Conditions, the Rental Agreement, damage forms, vehicle inspection documents, insurance elections, and any signed addenda constitute the entire agreement between the parties and supersede all prior discussions or understandings.
